Shipping & Order Information

1. How can I contact you?

You can reach us via email at support@girlova.com

We strive to respond to all inquiries promptly and efficiently.

2. Where are your products shipped from?

We ship from multiple warehouses across the US, with our main location in Denver, CO. Occasionally an order may ship from a different warehouse — this won't affect your shipping costs or delivery timeframe in any way.

3. Can I get a refund on my products?

Yes, we have a 90-day refund policy. You can request a return within 90 days of receiving your item. Please contact us at support@girlova.com to initiate the process.

4. How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds are processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.

5. What should I do if my item is damaged or defective?

If you receive a damaged or defective item, please inspect it upon receipt and contact us immediately. We will evaluate the issue and work to resolve ir promplty.

6. Do you offer international shipping?

Yes, we offer international shipping. Shipping times and costs may vary based on the destination. Please review our shipping policy for more details.

7. Are there any additional fees for shipping?

No, there are no additional fees, shipping is free.

8. How can I track my order?

Once your order has shipped, you will receive a confirmation email with tracking information. You can use this information to monitor the status of your shipment.

9.How long will delivery take?

3-10 business days. All orders are fulfilled through USPS and FedEx. Tracking information is sent as soon as your order ships.