FAQ's

1. How can I contact you?

You can reach us via email at suppor@girlova.com. We strive to respond to all inquiries promptly and efficiently.

2. Where are your products shipped from?

Our products are sourced from various suppliers and shipped from multiple locations to ensure timely delivery and quality. The exact shipping origin may vary based on the specific product ordered.

3. Can I get a refund on my products?

Yes, we have a 30-day refund policy. You can request a return within 30 days of receiving your item. Please contact us at suppor@girlova.com to initiate the process.

4. How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds are processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.

5. Can I exchange an item?

The fastest way to exchange an item is to return the original item and, once the return is accepted, make a separate purchase for the new item you desire.

6. What should I do if my item is damaged or defective?

If you receive a damaged or defective item, please inspect it upon reception and contact us immediately. We will evaluate the issue and work to resolve it promptly.

7. Do you offer international shipping?

Yes, we offer international shipping. Shipping times and costs may vary based on the destination. Please review our shipping policy for more details.

8. Are there any additional fees for shipping?

Shipping fees may apply based on the weight and dimensions of your order, as well as the shipping destination. These fees will be calculated at checkout.

9. How can I track my order?

Once your order has shipped, you will receive a confirmation email with tracking information. You can use this information to monitor the status of your shipment.